Contact

Need help, have an idea, or want to work with NeuralRun?

Send a quick note and we will route it to the right place. Support questions, school use cases, trivia night ideas, partnership notes, and bug reports are all welcome.

Email support Open dashboard

Best ways to reach us

Email admin@neuralrun.app for support, billing, classroom rollout, or anything that needs a human reply.

Include the page you were using, what you expected, and what happened. Screenshots help when the issue is visual or game-flow related.

If you are planning a live event, tell us the group size, the game mode you want to use, and whether you need a host-led or a self-paced setup. That context makes the first answer much more useful.

Chat with admin

Live chat is coming soon. Email is the fastest channel right now.

What happens next

You send a note, we triage it, and you get a practical reply with clear next steps.

You send the note.
Keep it short or detailed, whichever helps you explain the situation.
We triage the request.
Product bugs, account questions, and event help each get their own path.
You get a reply.
We aim for clear next steps, not vague support language.